Table of Contents
1Acceptance of Terms
By accessing or using PAKELP ("the Platform"), operated by PAKELP Private Limited ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement made between you and the Company, concerning your access to and use of the Platform.
These Terms are governed by the laws of the Islamic Republic of Pakistan, including but not limited to:
- The Contract Act, 1872
- The Electronic Transactions Ordinance, 2002
- The Prevention of Electronic Crimes Act (PECA), 2016
- The Anti-Money Laundering Act (AMLA), 2010
- The Companies Act, 2017
- The Consumer Protection Acts (Federal & Provincial)
- The Income Tax Ordinance, 2001
- State Bank of Pakistan Payment Systems Act, 2007
- Personal Data Protection Bill (when enacted)
- All applicable provincial and federal laws of Pakistan
2Definitions
3Eligibility
To use this Platform, you must:
- Be at least 18 years of age or the legal age of majority in your jurisdiction
- Be a resident of Pakistan or legally authorized to conduct business in Pakistan
- Have the legal capacity to enter into binding contracts under Pakistani law
- Not be prohibited from using the Platform under any applicable laws
- Provide accurate, current, and complete information during registration
- Maintain and promptly update your account information
Additional Requirements for Service Providers:
- Valid CNIC/NICOP or business registration documents
- Compliance with all applicable business licensing requirements
- Valid NTN (National Tax Number) where applicable
- Compliance with provincial and federal tax obligations
- Sales Tax Registration Number (STRN) where applicable
4Platform Role & Disclaimer
IMPORTANT LEGAL DISCLAIMER
PAKELP is solely a technology platform that facilitates connections between Customers and Service Providers. We are NOT:
- A party to any transaction between Customers and Service Providers
- An agent, employee, or representative of any Service Provider
- Responsible for the quality, safety, legality, or availability of services
- Liable for any acts, errors, omissions, representations, warranties, breaches, or negligence of any Service Provider
- Responsible for tax obligations arising from transactions
- A guarantor of any services provided through the Platform
- Responsible for verifying the identity, background, or credentials of any Service Provider beyond our standard verification process
- Liable for any personal injury, property damage, financial loss, or any other harm arising from interactions between users
All transactions and interactions between Customers and Service Providers are independent contracts to which PAKELP is not a party. Any dispute arising from such transactions shall be resolved directly between the concerned parties.
SERVICE PROVIDER INTERACTIONS DISCLAIMER:
When you contact, hire, visit, or interact with any Service Provider found through PAKELP, you do so entirely at your own risk. PAKELP shall not be held responsible or liable for any incident, injury, loss, damage (physical, financial, or otherwise), dispute, fraud, misconduct, negligence, or any other outcome arising from your interaction with any Service Provider or other user discovered through our Platform. This includes but is not limited to in-person meetings, service delivery, payment disputes, quality of work, property damage, personal safety incidents, and any misrepresentation by Service Providers.
5Assumption of Risk & User Safety
PLEASE READ THIS SECTION CAREFULLY
BY USING THE PLATFORM, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE PLATFORM AND ANY INTERACTIONS WITH SERVICE PROVIDERS OR OTHER USERS IS ENTIRELY AT YOUR OWN RISK.
5.1 No Guarantee of Service Provider Conduct
PAKELP does not guarantee the behavior, actions, competence, honesty, reliability, or integrity of any Service Provider or user. While we may provide verification badges, ratings, and reviews, these do not constitute an endorsement, warranty, or guarantee of any kind. Verification only confirms that certain documents were submitted — it does not guarantee the quality of service, professional ability, or trustworthiness of any individual or business.
5.2 Physical Interactions & Personal Safety
If you choose to meet, hire, or interact with any Service Provider or user in person, you assume full responsibility for your personal safety. PAKELP is not responsible for any harm, injury, theft, assault, property damage, or any incident that occurs during or as a result of any in-person meeting or service delivery arranged through the Platform. We strongly recommend that users take appropriate safety precautions including meeting in public places when possible, informing someone of your plans, and verifying the Service Provider's identity independently.
5.3 Financial Transactions & Losses
Any payment made directly to a Service Provider is a transaction between you and that Service Provider only. PAKELP is not responsible for any financial loss, fraud, overcharging, non-delivery of services, poor quality of work, or disputes arising from such payments. Users are advised to agree on prices, scope of work, and payment terms in writing before engaging a Service Provider.
5.4 No Warranty on Information Accuracy
Business listings, service descriptions, reviews, ratings, photos, prices, availability, and all other information displayed on the Platform is provided by Service Providers and users themselves. PAKELP does not independently verify this information and makes no warranty or representation regarding its accuracy, completeness, reliability, or currentness. Users should independently verify all claims and information before making any decisions based on Platform content.
5.5 Third-Party Links & External Services
The Platform may contain links to third-party websites, social media profiles, or external services provided by Service Providers. PAKELP is not responsible for the content, accuracy, safety, or practices of any third-party site or service. Accessing such links is at your own risk.
5.6 Service Quality & Outcomes
PAKELP does not guarantee the outcome, quality, timeliness, safety, or legality of services provided by Service Providers. We do not guarantee that services will meet your expectations or requirements. Any claims regarding service quality, defects, delays, or dissatisfaction must be addressed directly with the Service Provider.
5.7 Platform Availability
PAKELP does not guarantee uninterrupted or error-free access to the Platform. We may experience downtime for maintenance, updates, or due to circumstances beyond our control. We are not liable for any loss or damage resulting from Platform unavailability.
6User Conduct & Prohibited Activities
Users agree NOT to:
Violation of these terms may result in immediate account termination and legal action under applicable Pakistani laws, including referral to the FIA Cybercrime Wing where appropriate.
7Service Provider Obligations
Service Providers on the Platform agree to:
- Provide accurate and truthful information about their services
- Maintain all required licenses, permits, and registrations
- Comply with all applicable tax laws including filing returns with FBR
- Deliver services as described and agreed with Customers
- Maintain professional standards and ethical business practices
- Respond to customer inquiries in a timely manner
- Honor quoted prices and service commitments
- Maintain adequate insurance where required by law
- Not engage in unfair competition or deceptive practices
- Protect customer data and privacy in accordance with applicable laws
- Comply with consumer protection laws (Federal and Provincial)
8Intellectual Property Rights
Platform Ownership
All rights, title, and interest in the Platform, including all software, design, text, images, and trademarks, are owned by PAKELP or its licensors and are protected under Pakistani and international intellectual property laws, including the Intellectual Property Organization of Pakistan (IPO-Pakistan) regulations.
User Content License
By posting content on the Platform, you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, modify, publicly perform, publicly display, reproduce, and distribute such content for Platform operations and marketing purposes.
Copyright Infringement
We respect intellectual property rights. If you believe any content violates your copyright, please contact us with:
- Description of the copyrighted work
- URL of the infringing content
- Your contact information
- A statement of good faith belief
- A statement of accuracy under penalty of perjury
9Payments & Fees
Transaction Fees
PAKELP may charge service fees for certain features or transactions. All fees will be clearly disclosed before you incur them.
Payment Processing
We use third-party payment processors regulated by the State Bank of Pakistan (SBP). By using payment services, you agree to their terms and conditions. Payment processors may include JazzCash, EasyPaisa, and registered banking channels.
Tax Obligations
Users are responsible for all applicable taxes including:
- Federal and provincial sales tax (GST)
- Income tax on earnings as per Income Tax Ordinance, 2001
- Withholding tax where applicable under FBR regulations
- Any other taxes as per Pakistani tax laws
Refund Policy
Refunds are processed on a case-by-case basis in accordance with applicable consumer protection laws. Subscription fees are generally non-refundable except as required by law. To request a refund, please contact our support team at support@pakelp.com.
10Limitation of Liability
LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY PAKISTANI LAW, PAKELP SHALL NOT BE LIABLE FOR:
- Any indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, or use
- Damages arising from your use or inability to use the Platform
- Any conduct or content of any third party on the Platform
- Unauthorized access, use, or alteration of your content
- Personal injury, property damage, or any harm resulting from interactions with Service Providers or other users
- Any loss or damage caused by reliance on information, reviews, ratings, or content on the Platform
- Failure of any Service Provider to deliver services as promised or agreed
- Any scam, fraud, or misrepresentation by any user of the Platform
- Claims exceeding PKR 10,000 in aggregate
These limitations apply regardless of the theory of liability, whether based on warranty, contract, tort (including negligence), or any other legal theory, and whether or not the Company has been advised of the possibility of such damages.
11Indemnification
You agree to defend, indemnify, and hold harmless PAKELP, its officers, directors, employees, agents, and affiliates from and against any claims, damages, obligations, losses, liabilities, costs, and expenses arising from:
- Your violation of these Terms
- Your violation of any third party rights
- Your violation of any applicable Pakistani law or regulation
- Your content or information provided to the Platform
- Your use of services obtained through the Platform
- Any dispute between you and other users
- Any fraudulent or illegal activities conducted through your account
12Dispute Resolution
Governing Law
These Terms are governed by the laws of the Islamic Republic of Pakistan without regard to conflict of law principles.
Arbitration
Any dispute arising from these Terms shall first be attempted to be resolved through good faith negotiations within 30 days. If negotiations fail, disputes shall be resolved through arbitration under the Arbitration Act, 1940 of Pakistan. The arbitration shall be conducted in Lahore, Pakistan, in the English language.
Jurisdiction
The courts of Lahore, Pakistan shall have exclusive jurisdiction over any disputes that cannot be resolved through arbitration.
Class Action Waiver
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
13Privacy & Data Protection
Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information in compliance with Pakistani data protection laws and international standards.
By using the Platform, you consent to:
- Collection and processing of your personal data as described in our Privacy Policy
- Storage of data on servers located in Pakistan or abroad with appropriate safeguards
- Sharing of necessary information with Service Providers for service delivery
- Use of cookies and similar technologies as described in our Cookie Policy
14Termination
We reserve the right to suspend or terminate your account and access to the Platform at our sole discretion, without notice, for any reason including but not limited to:
- Violation of these Terms
- Fraudulent or illegal activity
- Creating multiple accounts
- Extended periods of inactivity (over 24 months)
- Request by law enforcement, court order, or regulatory authority
- Direction from PTA, FIA, or other competent authority
Upon termination, your right to use the Platform ceases immediately. We may retain certain information as required by Pakistani law (including tax records for 7 years per FBR requirements) or for legitimate business purposes.
15Modifications to Terms
We reserve the right to modify these Terms at any time. We will notify users of material changes via email or Platform notification at least 15 days before changes take effect. Your continued use of the Platform after changes constitutes acceptance of the modified Terms.
If you disagree with any changes, you must discontinue use of the Platform and terminate your account. Previous versions of these Terms will be archived and available upon request.
16General Provisions
Severability
If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction in Pakistan, the remaining provisions shall continue in full force and effect.
Entire Agreement
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and PAKELP regarding the Platform and supersede all prior agreements.
Waiver
No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.
Assignment
You may not assign or transfer these Terms or your rights under these Terms without our prior written consent.
Force Majeure
We shall not be liable for any delay or failure due to causes beyond our reasonable control including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, earthquakes, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
Notices
All notices under these Terms shall be in writing and sent to the contact information provided. Electronic notices via email shall constitute valid written notice under the Electronic Transactions Ordinance, 2002.
17Regulatory Compliance & Grievance Redressal
PAKELP is committed to operating within the regulatory framework of Pakistan. If you have a complaint that we have been unable to resolve, you may escalate it to the following authorities:
FIA Cybercrime Wing
For complaints related to electronic crimes, fraud, or cyber security issues under PECA 2016.
Pakistan Telecommunication Authority (PTA)
For complaints related to online content, telecommunication services, or platform operations.
Consumer Courts
For consumer protection complaints under the Punjab Consumer Protection Act 2005 or applicable provincial laws.
Competition Commission of Pakistan
For complaints related to anti-competitive practices or unfair business conduct.
18Contact Information
For questions about these Terms of Service, please contact us at:
PAKELP Private Limited
support@pakelp.com
+92 339 0005654
Gulberg III, Lahore, Pakistan
https://pakelp.com
19Acknowledgment
BY USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU ARE NOT AUTHORIZED TO USE THE PLATFORM.
Language: These Terms may be translated into Urdu for convenience. In case of any discrepancy between the English version and translated versions, the English version shall prevail.